[已处理,已签收] 宝时审核->[拦截成功,拦截失败]
// 信息更改: 承运商->[已处理,无法更改] 宝时审核->[更改成功,更改失败]
// 快递异常: 承运商->[已处理,已拦截] 宝时审核->[丢件赔偿,签收成功]
// 错漏发: 宝时处理->[已核实] 商家处理->[补发,不补发]
// 破损: 承运商->[核实全部破损,核实部分破损,核实未破损] 宝时终审->[核实全部破损,核实部分破损,核实未破损]
// 快递丢件: 待商家处理 待终审 完结
// -----------------------------------
'type', // 快递异常填写:在途异常,签收未收到
'status', // 审核状态
'review_at', // 审核时间
'uniquely_tag', // 唯一标识
'remark', // 工单信息描述
'work_order_status', // 1 为创建状态 0 为处理状态
];
static public $process_progress = [
'已处理','已签收', // 拦截 承运商
'拦截成功','拦截失败', // 宝时处理
'已处理','无法更改', // 信息更改 承运商
'更改成功','更改失败', // 宝时处理
'已处理','已拦截', // 快递异常 承运商
'丢件赔偿','签收成功', // 宝时处理
'已核实', // 错漏发 宝时处理
'补发','不补发', // 商家处理
''
];
static public $enums = [
'status' => [
'' => 0,
'宝时处理' => 1,
'货主处理' => 2,
'承运商处理' => 3,
'宝时终审' => 4,
'完成' => 5,
'待货主完结' => 6,
],
'last_status' => [
'' => 0,
'宝时处理' => 1,
'货主处理' => 2,
'承运商处理' => 3,
'宝时终审' => 4,
'完成' => 5,
'待货主完结' => 6,
],
];
function __construct(array $attributes = [])
{
foreach (self::$enums as &$enum) {
$enum = $enum + array_flip($enum);
}
parent::__construct($attributes);
}
public function getStatusAttribute($value)
{
if (!$value) return '';
return self::$enums['status'][$value];
}
public function setStatusAttribute($value)
{
if (!$value) return;
if (is_numeric($value)) {
$this->attributes['status'] = $value;
} else {
$this->attributes['status'] = self::$enums['status'][$value];
}
}
public function getLastStatusAttribute($value)
{
if (!$value) return '';
return self::$enums['last_status'][$value];
}
public function setLastStatusAttribute($value)
{
if (!$value) return;
if (is_numeric($value)) {
$this->attributes['last_status'] = $value;
} else {
$this->attributes['last_status'] = self::$enums['last_status'][$value];
}
}
// 关联订单
public function order(): BelongsTo
{
return $this->belongsTo(Order::class);
}
// 关联货主
public function owner(): BelongsTo
{
return $this->belongsTo(Owner::class, 'owner_id');
}
// 关联承运商
public function logistic(): BelongsTo
{
return $this->belongsTo(Logistic::class);
}
// 创建人
public function creator(): BelongsTo
{
return $this->belongsTo(User::class, 'creator_id');
}
public function lastHandler(): BelongsTo
{
return $this->belongsTo(User::class,'last_handler_id');
}
// 审核人
public function reviewer(): BelongsTo
{
return $this->belongsTo(User::class, 'reviewer_id');
}
// 生成问题件类型
public function issueType(): BelongsTo
{
return $this->belongsTo(OrderIssueType::class, 'order_issue_type_id');
}
// 对应问题件
public function orderIssue(): BelongsTo
{
return $this->belongsTo(OrderIssue::class, 'order_id', 'order_id');
}
public function details(): HasMany
{
return $this->hasMany(WorkOrderDetail::class);
}
public function scopeFilter($query, $filters)
{
return $filters->apply($query);
}
/** 默认 with 参数 */
public function scopeDefaultWith($query)
{
$query->with($this->defaultWith());
}
public function defaultWith(): array
{
return ['owner', 'logistic', 'issueType', 'creator', 'lastHandler','details' => function ($query) {
return $query->with('commodities.commodity', 'logs.creator', 'images.uploadFile','issueType');
},
'reviewer',
'order.packages',
'orderIssue' => function ($query) {
/** @var Builder $query */
$query->with(['issueType', 'logs' => function ($query) {
if (Gate::denies('订单管理-问题件-客户不可见')) {
$query->with('user')->orderByDesc('created_at');
} else {
$query->with('user')->where('tag', '=', 0)->orderByDesc('created_at');
}
}]);
}];
}
public function loadDefaultWith()
{
$this->loadMissing($this->defaultWith());
}
public function notification()
{
$user = Auth::user();
$this->loadMissing('owner', 'order');
$remark = $this->remark;
$ownerName = $this->owner->name ?? '';
$clientCode = $this->order->client_code ?? '';
$msg = $user["name"] . "建立了新工单
" . $ownerName . ":" . $clientCode . "
" . $remark;
NotificationService::SingleRegister($msg, $clientCode, "订单管理-问题件");
}
public function saveWorkOrderDetail($params)
{
$param = (new WorkOrderDetail($params))->getAttributes();
$this->details()->create($param);
$this->loadMissing('details');
}
// 工单完结
public function end()
{
$this->update(['status' => 5,'work_order_status' => 0]);
}
/**
* 工单状态
*/
public function changeStatus($status)
{
$this->status = $status;
$this->update();
}
/**
* 处理进度
*/
public function changeProcessProgress($process_progress){
$this->update(['process_progress' => $process_progress]);
}
/**
* 工单状态 and 处理状态 and 处理人
* @param $status
* @param $process_progress
* @param $last_status
*/
public function change($status,$process_progress,$last_status){
$user = Auth::user();
$this->last_status = $last_status;
$this->status = $status;
$this->process_progress = $process_progress;
$this->last_handler_id = $user['id'] ?? '';
$this->update();
}
/**
* 清除创建标记
*/
public function clearWorkOrderStatus(){
$this->update(['work_order_status' => 0]);
}
}