issueTypeService->firstOrCreate(['name' => '快递异常']); $orderQuery = Order::query()->select('id')->where('code', $nos); $workOrder = WorkOrder::query()->select('id')->whereIn('order_id', $orderQuery)->first(); if (!$workOrder) return false; return WorkOrderDetail::query() ->where('order_issue_type_id', $issueType['id']) ->where('work_order_id', $workOrder['id'])->exists(); } /* * 快递异常处理流程 * 1:创建 * 2:承运商处理 * 3: 完成 * */ /** * 快递异常 工单创建 * @param $params */ public function store($params) { $order = $this->syncOrder($params['order_no']); $issueType = $this->issueTypeService->firstOrCreate(['name' => '快递异常']); $workOrder = $this->createOrResetWorkOrder($order, $issueType, $params['remark'] ?? '', $params['type']); $workOrder->update([ 'status' => WorkOrder::$LOGISTIC_HANDLER_STATUS, 'process_progress' => '商家创建', 'last_status' => WorkOrder::$DEFAULT_STATUS, 'logistic_tag' => WorkOrder::$NEW_TAG, 'owner_tag' => WorkOrder::$DEFAULT_TAG, 'bao_shi_tag' => WorkOrder::$DEFAULT_TAG, ]); $detail = $this->detailService->createWorkOrderDetail($workOrder, $params); $detail->update([ 'status' => WorkOrder::$LOGISTIC_HANDLER_STATUS, 'process_progress' => '商家创建', 'last_status' => WorkOrder::$DEFAULT_STATUS, 'logistic_handle_tag' =>0, ]); $this->logService->createLog($detail, '创建', '创建工单'); } /** * 创建后编辑 * @param WorkOrderDetail $detail * @param $params */ public function ownerEdit(WorkOrderDetail $detail, $params) { $this->detailService->updateDetail($detail, $params); $detail->update([ 'status' => WorkOrder::$LOGISTIC_HANDLER_STATUS, 'process_progress' => '商家创建', 'last_status' => WorkOrder::$DEFAULT_STATUS, ]); $detail->workOrder()->update([ 'status' => WorkOrder::$LOGISTIC_HANDLER_STATUS, 'process_progress' => '商家创建', 'last_status' => WorkOrder::$DEFAULT_STATUS, ]); $this->logService->createLog($detail, '处理', '商家编辑'); } /** * 承运商处理 和 编辑 * @param WorkOrderDetail $detail * @param $params */ public function logisticHandle(WorkOrderDetail $detail, $params) { $this->detailService->updateDetail($detail, $params); $detail->update([ 'status' => WorkOrder::$BAO_SHI_REVIEW_STATUS, 'process_progress' => $params['process_progress'], 'last_status' => WorkOrder::$LOGISTIC_HANDLER_STATUS, ]); $detail->workOrder()->update([ 'status' => WorkOrder::$BAO_SHI_REVIEW_STATUS, 'process_progress' => $params['process_progress'], 'last_status' => WorkOrder::$LOGISTIC_HANDLER_STATUS, 'bao_shi_tag' => WorkOrder::$STRAND_TAG, 'owner_tag' => WorkOrder::$DEFAULT_TAG, 'logistic_tag' => WorkOrder::$DEFAULT_TAG, ]); $this->logService->createLog($detail, '处理', $params['process_progress'] . '-承运商处理'); } /** * 宝时终审 * @param WorkOrderDetail $detail * @param $params */ public function baoShiReview(WorkOrderDetail $detail, $params) { $this->detailService->updateDetail($detail, $params); $detail->update([ 'status' => WorkOrder::$TO_BO_OWNER_END_STATUS, 'process_progress' => $params['process_progress'], 'last_status' => WorkOrder::$BAO_SHI_REVIEW_STATUS, ]); $detail->workOrder()->update([ 'status' => WorkOrder::$TO_BO_OWNER_END_STATUS, 'process_progress' => $params['process_progress'], 'last_status' => WorkOrder::$BAO_SHI_REVIEW_STATUS, 'owner_tag' => WorkOrder::$STRAND_TAG, 'logistic_tag' => WorkOrder::$DEFAULT_TAG, 'bao_shi_tag' => WorkOrder::$DEFAULT_TAG, ]); $this->syncOrderIssueProcessLogs($detail); $this->logService->createLog($detail, '终审', $params['process_progress'] . '-宝时终审'); } }