baoshi-was/app/WorkOrder.php

<?php

namespace App;

use App\Services\NotificationService;
use App\Services\WorkOrderLogService;
use App\Traits\ModelTimeFormat;
use Illuminate\Database\Eloquent\Builder;
use Illuminate\Database\Eloquent\Model;

use Illuminate\Database\Eloquent\Relations\BelongsTo;
use Illuminate\Database\Eloquent\Relations\HasMany;
use Illuminate\Database\Eloquent\SoftDeletes;
use Illuminate\Support\Facades\Auth;
use Illuminate\Support\Facades\Gate;

class WorkOrder extends Model
{
    use ModelTimeFormat;
    use SoftDeletes;

    // 工单 信息
    protected $fillable = [
        'order_id',                 // 订单id
        'owner_id',                 // 货主
        'logistic_id',              // 承运商
        'creator_id',               // 创建人
        'reviewer_id',              // 审核人
        'last_handler_id',          // 上一个处理人
        'order_issue_type_id',      // 问题件类型
        'process_progress',         // 处理进度 -----------------------------------
        // 拦截:       承运商->[已处理,已签收]         宝时审核->[`无法拦截`,`成功已退回,不赔偿`,`拦截在途丢件，赔偿`]
        // 信息更改:    承运商->[已处理,无法更改]       宝时审核->[更改成功,更改失败]
        // 快递异常:    承运商->[已处理,已拦截]         宝时审核->[丢件赔偿,签收成功]
        // 错漏发:      宝时处理->[已核实]            商家处理->[补发,不补发]
        // 破损:       承运商->[核实全部破损,核实部分破损,核实未破损]   宝时终审->[核实全部破损,核实部分破损,核实未破损]
        // 快递丢件:    待商家处理   待终审 完结
        // -----------------------------------
        'type',                     // 快递异常填写：在途异常，签收未收到
        'status',                   // 审核状态
        'review_at',                // 审核时间
        'uniquely_tag',             // 唯一标识
        'remark',                   // 工单信息描述
        'work_order_status',        // 1 为创建状态 0 为处理状态
        'logistic_tag',             // 待承运商处理标记  0 为默认状态 1无 2 滞 3新
        'bao_shi_tag',              // 待宝时处理标记    0 为默认状态 1无 2 滞 3新
        'owner_tag',                // 待货主处理标记    0 为默认状态 1无 2 滞 3新
        "is_new_rejecting",         // 回库标记
        'created_at',
    ];

    static public $enums = [
        'status' => [
            '' => 0,
            '宝时处理' => 1,
            '货主处理' => 2,
            '承运商处理' => 3,
            '宝时终审' => 4,
            '完成' => 5,
            '待货主完结' => 6,
        ],
        'last_status' => [
            '' => 0,
            '宝时处理' => 1,
            '货主处理' => 2,
            '承运商处理' => 3,
            '宝时终审' => 4,
            '完成' => 5,
            '待货主完结' => 6,
        ],
        'is_new_rejecting' => [
            '' => 0,
            '回库' => 1,
        ],
    ];

    function __construct(array $attributes = [])
    {
        foreach (self::$enums as &$enum) {
            $enum = $enum + array_flip($enum);
        }
        parent::__construct($attributes);
    }

    public function getIsNewRejectingAttribute($value)
    {
        if (!$value) return '';
        return self::$enums['is_new_rejecting'][$value];
    }

    public function setIsNewRejectingAttribute($value)
    {
        if (!$value) return;
        if (is_numeric($value)) {
            $this->attributes['is_new_rejecting'] = $value;
        } else {
            $this->attributes['is_new_rejecting'] = self::$enums['is_new_rejecting'][$value];
        }
    }

    public function getStatusAttribute($value)
    {
        if (!$value) return '';
        return self::$enums['status'][$value];
    }

    public function setStatusAttribute($value)
    {
        if (!$value) return;
        if (is_numeric($value)) {
            $this->attributes['status'] = $value;
        } else {
            $this->attributes['status'] = self::$enums['status'][$value];
        }
    }

    public function getLastStatusAttribute($value)
    {
        if (!$value) return '';
        return self::$enums['last_status'][$value];
    }

    public function setLastStatusAttribute($value)
    {
        if (!$value) return;
        if (is_numeric($value)) {
            $this->attributes['last_status'] = $value;
        } else {
            $this->attributes['last_status'] = self::$enums['last_status'][$value];
        }
    }

    // 关联订单
    public function order(): BelongsTo
    {
        return $this->belongsTo(Order::class);
    }

    // 关联货主
    public function owner(): BelongsTo
    {
        return $this->belongsTo(Owner::class, 'owner_id');
    }

    // 关联承运商
    public function logistic(): BelongsTo
    {
        return $this->belongsTo(Logistic::class);
    }

    // 创建人
    public function creator(): BelongsTo
    {
        return $this->belongsTo(User::class, 'creator_id');
    }

    public function lastHandler(): BelongsTo
    {
        return $this->belongsTo(User::class, 'last_handler_id');
    }

    // 审核人
    public function reviewer(): BelongsTo
    {
        return $this->belongsTo(User::class, 'reviewer_id');
    }

    // 生成问题件类型
    public function issueType(): BelongsTo
    {
        return $this->belongsTo(OrderIssueType::class, 'order_issue_type_id');
    }

    // 对应问题件
    public function orderIssue(): BelongsTo
    {
        return $this->belongsTo(OrderIssue::class, 'order_id', 'order_id');
    }

    public function details(): HasMany
    {
        return $this->hasMany(WorkOrderDetail::class);
    }

    public function scopeFilter($query, $filters)
    {
        return $filters->apply($query);
    }

    /** 默认 with 参数 */
    public function scopeDefaultWith($query)
    {
        $query->with($this->defaultWith());
    }

    public function defaultWith(): array
    {
        return ['owner', 'logistic', 'issueType', 'creator', 'lastHandler', 'details' => function ($query) {
            return $query->with(['commodities.commodity', 'logs.creator', 'images.uploadFile', 'issueType', 'processLogs' => function ($query) {
                return $query->with('user')->orderByDesc('created_at');
            }]);
        },
            'reviewer',
            'order.packages',
            'orderIssue' => function ($query) {
                /** @var Builder $query */
                $query->with(['issueType', 'logs' => function ($query) {
                    if (Gate::denies('订单管理-问题件-客户不可见')) {
                        $query->with('user')->orderByDesc('created_at');
                    } else {
                        $query->with('user')->where('tag', '=', 0)->orderByDesc('created_at');
                    }
                }]);
            }];
    }

    public function loadDefaultWith()
    {
        $this->loadMissing($this->defaultWith());
    }

    public function notification()
    {
        $user = Auth::user();
        $this->loadMissing('owner', 'order');
        $remark = $this->remark;
        $ownerName = $this->owner->name ?? '';
        $clientCode = $this->order->client_code ?? '';
        $msg = $user["name"] . "建立了新工单<br/>" . $ownerName . ":" . $clientCode . "<br/>" . $remark;
        NotificationService::SingleRegister($msg, $clientCode, "订单管理-问题件");
    }

    public function saveWorkOrderDetail($params)
    {
        $param = (new WorkOrderDetail($params))->getAttributes();
        $this->details()->create($param);
        $this->loadMissing('details');
    }

    // 工单完结
    public function end()
    {
        $this->update(['status' => 5, 'work_order_status' => 0]);
    }

    /**
     * 工单状态
     */
    public function changeStatus($status)
    {
        $this->status = $status;
        $this->update();
    }

    /**
     * 处理进度
     */
    public function changeProcessProgress($process_progress)
    {
        $this->update(['process_progress' => $process_progress]);
    }

    /**
     * 工单状态 and 处理状态 and 处理人
     * @param $status
     * @param $process_progress
     * @param $last_status
     */
    public function change($status, $process_progress, $last_status)
    {
        $this->last_status = $last_status;
        $this->status = $status;
        $this->process_progress = $process_progress;
        $this->last_handler_id = Auth::id();
        $this->update();
    }

    public function syncIntercept()
    {
        if ($this->status === '完成') return;
        /** @var WorkOrderDetail $detail */
        $detail = $this->details()->where('order_issue_type_id', $this->order_issue_type_id)
            ->whereIn('status', [1, 2, 3, 4, 5])
            ->orderByDesc('created_at')->first();
        if (!$detail) return;
        app(WorkOrderLogService::class)->createLog($detail, '终审', '自动终审');
        $detail->change('待货主完结', '成功已退回，不赔偿', '宝时终审');
        $this->change('待货主完结', '成功已退回，不赔偿', '宝时终审');
        $this->update([
            'owner_tag' => 2,
            'logistic_tag' => 0,
            'bao_shi_tag' => 0,
        ]);
    }
}